As mentioned on page 13 of the article, they made a striped array on each of the controllers and then made a software stripe of those two arrays (effectively RAID00) within the diskmanagement console of Windows 7.

No need to aplogize and I appreciated your comment, not believing anything other than an honest opinion was provided. I took a look at the report and, as it was written by Paul Alcorn some time ago, I cannot comment on customer service then or present day. We have to rely on the honesty of our reporters and I believe Paul was sincere in his thoughts at the time and, there was probably reasoning for this statement as he is very well established in the Forum community. To bring this to the view of the reader, unfortunately we cannot alter reports to reader viewpoints for many reasons, the first of course being the possibility that this may simply be a disgruntled owner…which I am not saying that it is.

Thanks again.

I didn’t mean to imply an impropriety — apologies. One point to make, however. If you don’t have persona experirence about reliability or service then printing “customer service is a hallmark of Areca and fast timely resolution to any issues” is conjecture. I guess that’s why my earlier comment touched a nerve that a bunch of others have echoed.h I guelmark of Arasdf

Thank you for your input but our reports can only encompass the information we have at hand; this of course wouldn’t include that of which you speak. We don’t court ANY manufacturer and have plenty examples of publishings that many others might not have put to print. We believe every piece of equipment gets a fair kick at the cat once it is received without exception. Having said that, we would not be inclined to jump into any area, or report on any area, that we did not experience personally. Thanks ahead.

Les, I think you write good information here. Over time it seems that you’ve started to skew towards SSD solutions for the server. In the server world performance isn’t the only consideration. It’s also about the other factors: reliability, getting service when something fails, and most relevant to you: getting accurate information. Personally, I would hold your site in higher regard if you provided an edit at the top of the article about the trouble with Areca’s customer service.